FAQ

WHO SHOULD I CONTACT IF I HAVE ANY QUESTIONS?

Please email info@camarche.it with any questions or concerns.

 

HOW MUCH DOES SHIPPING COST?

9€ for shipping to Italy

19€ for shipping to European Countries

 

HOW LONG WILL IT TAKE FOR MY ORDER TO ARRIVE?

Please allow 2-4 business days for order processing and shipment, and additional 2-4 business days for delivery. European orders take 6 days to arrive. Express 2-day shipping orders will be processed in 1 business day and delivered within 2-3 business days. Orders placed over the weekend will not be processed until the following business day.

 

WHEN ARE PARTICULAR ITEMS RELEASED?

Most of our items do not have release dates. Please sign up for the çamarche newsletter. You will receive email notifications each time we release a new product.

 

DO YOU RESTOCK YOUR INVENTORY?

On occasion, we will restock some of our items. Please make sure to check back frequently if an item you want is not available at the time you are on the site.

 

CAN I GET A REFUND OR MAKE AN EXCHANGE?

We accept returns within 14 days of delivery for store credit only. The items must be in new condition, with tags attached, and in original packaging.

Customers will be responsible for return shipping costs. Once we receive your return a gift card code will be issued via email along with instructions. This code may be used towards the purchase of any available items.

Note that we do not include shipping fees in the gift card amount.

 

WHERE DO I SEND RETURNS?

You may send your return to the following address within 14 days of receiving the product:

Çamarche Returns
Viale I Maggio, 13
Monte Urano, FM 63813

Note that the 14 day limit does not apply to the time the package spends in transit, so express shipping is not necessary.

 

CREDIT CARD DECLINED?

We do not receive funds for declined transactions, though these charges may still appear on your account as pending or processing. Declined charges are cleared, after which those funds become available again. This process usually takes a few days. For a more accurate timeline we suggest contacting your bank, as they are the ones responsible for clearing those charges.

 

I PURCHASED A çamarche PRODUCT FROM ANOTHER RETAILER. HOW DO I HANDLE RETURNS?

Unfortunately, we can only accept returns or address customer issues for purchases made through çamarche.it.